Service Staff

Meet our Club Level service staff who are available to assist you each game day

There are five professional concierges and two supervisors stationed throughout the Club Level. From locating your favorite food to providing directions; our concierges are prepared to assist you in every way possible to make your game day experience on the Club Level enjoyable. This season, we are fortunate enough to have all five returning concierges.

Concierge desks are located at Sections 202/203, Sections 223/224, Sections 229/230 and Sections 250/251.

Kristin Yates (5^th  year) is entering her fifth season with the Ravens. Born and raised in Philadelphia, Pennsylvania, Kristin graduated from the University of Pennsylvania before making the move to Baltimore. While at Penn, Kristin worked in the Undergraduate Admissions Office, providing guidance to prospective students and their families. Raised a Penn Men’s Basketball fan, she was given the opportunity to work for the team she loved during her four years as well. Kristin was originally hired as an intern in the Ticket Office and quickly gained full-time status. She currently holds the title of Customer Service and Communication Coordinator. Kristin can be found on the Club Level during all Ravens home games and is a primary service contact for Club Level PSL Owners.

Kim Hurney (4^th year) is entering her fourth season with the Ravens. Kim was born and raised in Gaithersburg, Maryland; and graduated from James Madison University, where she worked in the Athletics Marketing Department. Her love of sports expanded beyond collegiate to professional athletics, as she spent time on the Game Night Guest Services Staff with the Washington Capitals. Kim began her career in the NFL as a summer intern with the Carolina Panthers Ticket Office. Upon graduation from JMU, Kim returned to Maryland and was hired as an intern with the Baltimore Ravens Ticket Office, before quickly earning a full-time position with the team. She is currently the Ravens’ Ticket Office Administration and Customer Service Coordinator. Kim can be found on the Club Level during all Ravens home games.

Richard Arrington (4^th year) Richard is a lifelong resident of the Baltimore area, who enjoys many of the city’s cultural and recreational attributes. He has served as a concierge at the Baltimore Marriott Waterfront Hotel and received a Spirit to Serve Award from Marriott International. Richard is currently working toward a Psychology major at the University of Baltimore. Richard’s five-year-old son, Nathan is an avid Baltimore Ravens fan and enjoys making Ravens art to adorn his dad’s concierge desk. Richard will be available throughout the Club Level on game day.

Dee O’Horan (4^th year) Dee was born in Hatboro, Pennsylvania and raised in Neshaminy, Pennsylvania. Dee is the President of the Baltimore Area Concierge Association, a member of the Washington Area Concierge Association and a member of the Baltimore Area Convention Vistor Association. Nominated for Baltimore’s Hospitality Person of the Year in 2008, Dee helped develop the program of Certified Tourism Ambassadors for the city and has facilitated classes so that all members of the hospitality field may learn about Baltimore City and all it has to offer. Dee can be found at the concierge desk near Section 251.

Michael Thompson (4^th year) Michael grew up in the Baltimore area. A proud graduate of Mount Saint Joseph’s High School, he currently serves as the Director of Sales for ZBest Executive Global Transportation Services. He is active in the Baltimore Area Concierge Association, and is a member of Baltimore Travel and Tourism and NACE (National Association of Catering Executives.) Michael can be found at the concierge desk near Section 229.

George Thompson (3^rd year) George was born in Raleigh, NC, but spent most of his young life living just a few blocks from M&T Bank Stadium. George is a Vietnam Veteran, who served in the U.S. Army for three years. George has worn many caps within the service industry, including hotel concierge, limousine company owner, retail store manager, taxi and bus driver, hotel security… and now Ravens Club Level Concierge! George can be found at the concierge desk near Section 202.

Della Forte (1^st year) – Della is the rookie of the Club Level Concierge group and we are excited to have her join our team! Della is currently employed by Classic Concierge, where she works alongside a number of nonprofit organizations. An avid sports fan, she has served as a concierge for the Washington Nationals Baseball Club for the past two years. Della was the Head Concierge for the Crystal Gateway Marriott in Arlington, Virginia for seven years; and has been member of the Washington Area Concierge Association for nine years. Della can be found at the concierge desk near Section 224 – please be sure to stop by and meet her!