Due to heightened security measures at the gates, we strongly urge all guests to arrive at the stadium as early as possible to avoid entrance delays. Re-entry into M&T Bank Stadium is not permitted. Dress appropriately for inclement weather prior to entering the stadium. If medication is required, be sure to have it with you upon entry. All guests entering the stadium are subject to search. Refusal to comply may be grounds to prohibit admission. Guests will not be permitted to enter the stadium if they are visibly intoxicated.
|
Backpacks |
Air horns |
Horns of any kind |
Tote Bags |
|
Large purses |
Cowbells |
Plastic Bags |
Whistles |
|
Beverages |
Coolers |
Laser pointers/pens |
Umbrellas |
|
Bottles (plastic or glass) |
Cans |
Flag/banner poles |
Thermoses |
|
Weapons/dangerous objects |
Video Cameras |
Containers/Flasks |
|
| Grocery-type bags |
• Nothing larger than a freezer-sized zip-lock clear bag;
• Diaper bags (with a child of appropriate age);
• Blankets, tarps, coats/jackets, binoculars and camera cases;
•Small purses, however any purse and its contents must fit into a space no bigger than 1 cubic foot (12 x 12 x 12) in size. No exceptions. Devices will be present at each gate to measure if purses meet this requirement.
Thank you for your understanding and cooperation in helping to make our stadium safe.
When you attend a game at M&T Bank Stadium, you should expect a great deal from this event. Our goals are:
• Excellent competition: The Ravens goal is to go to and win Super Bowls.
• Excellent effort: Ravens players are expected to give their best on every play.
• Excellent customer satisfaction: Ravens and stadium associates will do everything possible to make your day at the stadium the best it can be.
• The best video display boards and sound system in any stadium in the country.
• A clean stadium, especially in the restrooms and concession areas.
• Concessionaires who serve the best and most varied food in any stadium.
• The friendliest, most courteous, knowledgeable and efficient game day staff anywhere.
• Fellow fans who celebrate the Ravens and the NFL experience, but who do not interfere with other fans enjoyment of the game.
Ravens fans are the best in the NFL because of their enthusiasm, team support and sportsmanship. Fans help shape the Ravens image. We encourage our fans to create a high-energy environment in lending support to the team while maintaining a friendly and family-oriented atmosphere. Abusive/foul language or fighting will not be tolerated and will result in immediate ejection without refund. All game day employees work hand in hand at each of our games to ensure your game day experience is a positive one. Have fun, root hard, show respect for the fans around you, but don’t be a jerk! The Ravens reserve the right to eject any person whose behavior is unruly or illegal in nature: First-time offenders will be ejected from the stadium immediately. Second-time offenders will lose their season tickets. Fans who jump onto the field during the game will be arrested for trespassing.
Our mission is winning – winning football games on the field and winning off the field by serving our fans and being a positive force in the community.
Accessible seating is available throughout the stadium, on all three levels. Guests who require ADA accessible seating, including PSL Owners, should contact the ticket office at 410-261-RAVE to purchase those seats in advance. Seats are offered on a first-come, first-serve basis and ADA seating may not be available on game day. ADA parking is located in lots B/C and Lot R (located off of the Russell Street service drive). ADA parking cannot be purchased in advance. Access to disabled parking spaces is limited to vehicles with disabled license plates or valid disabled hangtags. In addition, the person to whom the disabled tag was issued must be in the vehicle, will be asked to provide a state MVA disabled registration card and must present a valid game ticket. For more information click here.
<More on Accessible Seating>
To change the address on a PSL account, the request must be submitted in writing by the primary account holder of record. The PSL Owner should include the account number on the fax or letter. An address change form is preferred.
Please don’t forget to change your phone numbers and e-mail address. Send requests to:
Baltimore Ravens Ticket Office
Attn: Address Change
M&T Bank Stadium
1101 Russell Street Baltimore, MD 21230
Fax: 410-468-1340
Fans must be 21 or older to purchase/consume alcoholic beverages at the stadium and parking lots that are designated as tailgating zones are included. Proper identification is required to purchase any alcoholic beverage and the Ravens reserve the right to check proof of legal drinking age. Guests will not be permitted to enter the stadium if they are visibly intoxicated. Drunk and disorderly behavior will result in ejection from the stadium without refund. A maximum of two (2) alcoholic beverages per purchase is permitted, which may be reduced without prior notice. All alcohol sales end at the conclusion of the third (3rd) quarter, but may be discontinued at any time at the discretion of stadium management.
All lots at M&T Bank Stadium are sold in advance by permit only. If you do not have a permit, please consider an area garage. Look for the Ravens logo at downtown parking locations! There are more than 30,000 spaces in garages and lots North, East and South of M&T Bank Stadium. For locations of parking garages, call 410-261-RAVE(7283) or see our Directions/Parking section.
Seven (7) M&T Bank ATM machines are located throughout the stadium. Two ATM machines are located on the lower level concourse (Sections 117 and 144), three are located on the Club Level concourse (Sections 204, 226 and 249) and two are located on the upper level concourse (Sections 502 and 529).
The Bacardi Zone is located on the lower level concourse near Section 128. This bar features Bacardi products and multiple televisions to watch pre-game NFL programming for groups of approximately 60 people. Each guest receives a premium game ticket, Ravens hat, an all you can eat catered menu and all you can drink Coca-Cola, domestic beer and Bacardi products beginning 2 1/2 hours prior to kickoff. For more information on the Bacardi Zone, please call 410-261-RAVE. The Bacardi Zone is open to all fans beginning 30 minutes prior to kickoff. For more information visit our Hospitality section.
Banners are permitted provided they are not commercial, political, offensive, or in poor taste. Banners may not obstruct the view of any fans; cover existing stadium signage including facia walls/field walls or markings; or present any safety hazard. Banners or flags may not be attached to a pole.
Small still photography cameras are permitted in the stadium during Ravens games. Please refrain from using flash photography. Video cameras are strictly prohibited. NFL policy prohibits the video taping of any Ravens game unless written authorization has been obtained from the Baltimore Ravens. For more information, see our list of prohibited/permitted items above.
Baltimore Ravens Cheerleader appearance information: call 410-701-4271
Baltimore’s Marching Ravens presented by M&T Bank appearance information: call John Ziemann at 410-557-8335
Baltimore Ravens Mascot appearance information: call Edgar, Allan, and Poe at 410-701-4114
Children age 2 and under may be held in an adult’s lap and are not required to have a ticket to the game.
The Club Level is an exclusive area. When leaving the Club Level, a Club Level re-entry pass must be obtained. This pass will be required along with the club game ticket to re-enter the Club Level.
Club lounges are available for non-gameday events and offer the best view in the city. This exclusive facility is available for weddings, social events, business meetings and other functions. Contact Aramark at 410-230-8004 to book your event.
Ravens fans can expect outstanding quality and value when seeking refreshments. Aramark, a nationally recognized leader in stadium concessions, provides an extensive assortment of dining options, ranging from standard stadium fare to local favorites. There are 44 concession stands located on the lower and upper levels and 11 stands on the Club Level.
The Ravens accept MasterCard, Visa or American Express for season ticket payments or individual ticket sales. Use your Baltimore Ravens Extra Points PayPass MasterCard and get through concession lines faster. With the Baltimore Ravens Extra Points PayPass MasterCard you can now just “Tap and Go” when paying for concessions. To learn more on how to speed through concession lines and never miss another play, go to www.baltimoreravens.com and click on the Extra Points credit card offer or call 1-866-438 6262.
Fans of legal drinking age who hold a valid driver’s license are eligible to become designated drivers. For pledging not to drink alcoholic beverages during the game and for accepting responsibility for driving other members of their group home, designated drivers receive a redeemable coupon for use at the concession stands for one free O'Doul's non-alcoholic beer or Coca-Cola fountain soda product during the game. Sign up at any Guest Services Center or on the Club Level at any one of the four concierge desks.
Before leaving your home or car, remember that you may not bring bags, large purses, backpacks, coolers, beverages of any kind, glass, metal or hard plastic containers or umbrellas into M&T Bank Stadium. For more information on Prohibited/Permitted see our list above and get driving directions here.
From the South (Airport): I-95 North towards Baltimore. Take Exit 53 (I-395) North to MLK Blvd./Russell Street (Right Lane). Take first exit ramp (follow lighted signs). Stadium complex is at bottom of ramp.
From the Northwest: I-83 South (Baltimore) to Lombard St. and make a right. Then make a left (South) onto Greene St., M&T Bank Stadium is on your left.
From the Northeast: I-95 South through Ft. McHenry Tunnel. Take Exit 53 (I-395) North to MLK Blvd./Russell Street (Right Lane). Take first exit ramp (follow lighted signs). Stadium complex is at bottom of ramp.
The Ravens reserve the right to eject any person whose behavior is unacceptable or illegal in nature. PSL Owners are held accountable for the actions of their guests. Game tickets will be collected from those fans without refund and the guest will be escorted from M&T Bank Stadium. Two ejections will result in the loss of Permanent Seat Licence (PSL) and season ticket rights.
There are two banks of elevators located on both the North and South sides of the stadium for use by suite patrons, holding either suite tickets or passes, and disabled persons.
Six (6) first aid stations are located throughout the stadium. Union Memorial Hospital provides medical services two hours prior to the game, during the game and up to 30 minutes after the game ends. In the event of a medical emergency, please notify the nearest Ravens personnel. First aid locations are: Lower Level Concourse: Sections 100 & 127; Club Level: Section 203; Upper Level and Upper Suite Level: Sections 518 & 545.
As part of NBC’s agreement to televise Sunday night football, the NFL has implemented a flexible schedule for Sunday start times for the final 7 weeks of the season. This allows the NFL to bring more attractive match-ups to a national audience late in the season, and allows teams having breakout years to play their way onto the Sunday night schedule. For the 2008 season, flexible scheduling will occur in weeks 11-17 (The Ravens game in week 16 at Dallas on Dec. 20 cannot be moved). No later then twelve days (12) prior to the scheduled games in each flex week, the NFL will announce the Sunday night match-up as well as games moving to 4:15pm ET. We suggest that you monitor baltimoreravens.com and other media sources to confirm game times throughout the season.
Entry gates are Gate A (North), Gate B (East), Gate C (Southeast) or Gate D (Southwest). Gates open to the public 2 hours prior to kickoff. Tickets will be scanned using bar code readers upon entry to ensure authenticity. For more information on security and prohibited/permitted items see our list above.
Think about public transportation, it’s a great option! Call the MTA at 410-539-5000 or 1-866-RIDE-MTA. For additional information visit www.mtamaryland.com. Get more information on parking here.
For groups of 30 or more, private pre-game hospitality tents are available. Located just outside the stadium gates, each guest receives a premium game ticket, Ravens hat, an all-you-can-eat catered menu and all-you-can drink beer & Coca-Cola products, beginning 21/2 hours prior to kickoff. Call 410-261-RAVE to book your hospitality tent today! For larger groups of 60, 90 or more, inquire about hosting your next pre-game party inside the newly renovated Bacardi Zone or Talon Pub. For more information visit our hospitality section.
Guest Services Centers are located throughout the stadium. Guest Services representatives assists fans during games with stadium information, lost children, driving directions, car trouble, wheelchairs and hearing impaired amplifiers. Guest Services Centers are located on the lower level concourse (Sections 100 & 127), upper level concourse (Sections 525 & 553) and at the Club Level concierge desks (Sections 202/203, 223/224, 229/230 and 250/251).
Any items found should be turned in immediately to a Guest Services attendant, Club Level concierge desk or to an usher. To inquire about lost items, contact Lost & Found at 410-230-8505. Due to the volume of calls, the lost and found at M&T Bank Stadium is voicemail operated. Please leave a message indicating a description of your missing item, your name and contact information. Stadium security will return your call only if your item has been recovered.
All guests are encouraged to visit a Guest Services Center with their children to obtain an ID wristband. The child’s name, wristband number, and seat location is registered in a confidential log book. Any child who is lost would then be escorted to a Guest Services Center and quickly returned to his/her respective seat location.
NOTE: Depending on the needs of the guest, this service is available to all, regardless of age.
Tickets should be secured in a safe place at all times. If tickets are lost or stolen, tickets can be re-printed under the following guidelines: Tickets lost, left at home or incorrect game ticket – A non-refundable, $20.00 per ticket fee will apply to all ticket re-prints. Damaged tickets – Re-prints will be provided at no charge if the original ticket is provided and verified by the ticket office. Stolen Tickets – Re-prints will be provided at no charge only after an official police report is provided to the ticket office. Re-prints can be obtained by calling the ticket office at 410-261-RAVE or at specified ticket windows on gameday.Tickets should be secured in a safe place at all times. If tickets are lost or stolen, tickets can be re-printed under the following guidelines: Tickets lost, left at home or incorrect game ticket – A non-refundable, $20.00 per ticket fee will apply to all ticket re-prints. Damaged tickets – Re-prints will be provided at no charge if the original ticket is provided and verified by the ticket office. Stolen Tickets – Re-prints will be provided at no charge only after an official police report is provided to the ticket office. Re-prints can be obtained by calling the ticket office at 410-261-RAVE or at specified ticket windows on gameday.
Stadium merchandise stands and retail stores are operated by Facility Merchandising, Incorporated, (FMI). There are 12 merchandise locations at M&T Bank Stadium. Store locations are as follows: lower level concourse (Sections 100, 113, 126, and 140), on the Club Level (Sections 205, 224, 228 and 248) and on the upper level concourse (Sections 507, 519, 534 and 546). For all of your Ravens merchandise log onto www.baltimoreravensstore.com or call 410-230-8224. Catalogs may be requested by calling 1-877-6-RAVENS. Visit the new Ravens Team Store at the Sports Legends Museum. Now open 7 days a week, 10am – 6pm (7:30pm if the Orioles have a home game). The museum is located in historic Camden Station at the gateway to Oriole Park at Camden Yards – 301 W. Camden Street, Baltimore, MD 21201. Vist our online store.
To change the attention name on an account, requests must be submitted in writing to the Ravens ticket office by the primary account holder of record. If the account is in a company’s name, the request must be made on company letterhead. The PSL Owner must include their account number on the fax or letter. Depending on the nature of the change, a transfer form may be required.
The parking operator for the Camden Yards Sports Complex is Central Parking Systems. To contact Central Parking Systems, call 410-347-9330. Parking lots open 5 hours prior to kickoff. All lots at M&T Bank Stadium are sold by permit only.
<More information on Directions/Parking>
Permanent Seat Licenses and season tickets are currently sold out and a waiting list (“The List”) has been created for interested parties. Contact the ticket office at 410-261-RAVE for more information. Fans looking to buy or sell PSLs can also visit the Ravens PSL Marketplace.
The PSL Marketplace is the official site to buy or sell your Ravens PSLs. All postings are verified by the Ravens.Looking to buy or sell PSLs? The Ravens recently created an official marketplace for Ravens fans to Buy and/or Sell PSLs.
<More information on the easiest way to buy or sell PSLs>
Mailing Address:
Baltimore Ravens
M&T Bank Stadium
1101 Russell Street
Baltimore, MD 21230
Phone: 410-261-RAVE Fax: 410-468-1340
TTY Service for Hearing Impaired: 410-243-9994
M&T Bank Stadium Box Office
Open: July 28 - End of season.
Hours of operation: Mon-Fri 9:00 a.m.-5:00 p.m. (also open Saturday prior to home games)
There are 46 restrooms on the upper and lower concourses and 28 on the Club Level. Family restrooms (with changing tables) are located on the lower level concourse, Sections 127 & 153; upper level concourse Sections 513, 527, 540 & 553. Changing stations are available in all restrooms on the club level. All restrooms are handicap accessible.
For the safety and enjoyment of our fans, please note that ticket re-sales on or around M&T Bank Stadium and the Camden Yards Sports Complex (including box office and parking areas) are subject to the following laws:
•Ticket scalping, or selling tickets at more than face value, is a misdemeanor under Baltimore City law, which could result in arrest and criminal prosecution.
•Ticket re-sale at face value or less constitutes solicitation and/or commercial activity, both of which are prohibited by Maryland law on property owned or operated by the Maryland Stadium Authority. Such conduct could result in citation and criminal prosecution.
<Learn more about scalping laws.>
For information on purchasing a luxury suite for the season at M&T Bank Stadium, please call 410-701-4128.
Fans may purchase available tickets either at the Box Office on the west side of M&T Bank Stadium or through TicketMaster Outlets/Phone Charge (410-547-SEAT) and via the Internet (www.ticketmaster.com). Single game tickets for the 2008 season are on sale beginning July 25 via TicketMaster only. The Ravens box office will be open beginning July 28th from 9am to 5pm, Monday through Friday and Saturdays from 9am to 5pm when there is a Ravens home game.
<More information>
For the health and comfort of Ravens guests and stadium employees, smoking is not permitted in any of the seating areas, any restroom or on suite balconies. Smoking is prohibited on the enclosed Club Level concourse and on the Club Level bridges. Club Level guests and Suite guests may smoke on ramps and stairs outside the Club Level and Suite Levels. Smoking is prohibited in the enclosed Suite Levels including hallways, corridors and the suites themselves. Smoking is permitted on the upper level concourse and the following designated areas on the lower concourse:
Guests who fail to comply with the policy after appropriate warnings may be subject to ejection.
Stadium tours can be booked in advance for groups of 25 or more. To schedule a tour call 410-261-RAVE.
The Talon Pub is located on the lower level concourse near Section 148. This newly created bar features Guinness, Crown Royal, Tanqueray and other Diageo products and multiple televisions to watch pre-game NFL programming. This large sports bar is available for pre-game rental groups of 90 or more guests. Each guest receives a premium game ticket, Ravens hat, an all you can eat catered menu and all you can drink Coca-Cola, domestic beer and Diageo products beginning 2 1/2 hours prior to kickoff. For more information on the Talon Pub, please call 410-261-RAVE. The Talon Pub is open to all fans beginning 30 minutes prior to kickoff. For more information visit our Hospitality section.
There are 68 public telephones located throughout the stadium on the lower and upper concourses and Club Level. TTY phones (12) are located throughout M&T Bank Stadium.
“The List” is the official wait list for PSL and season ticket purchases. Membership is capped at 3,000. For information on how to join please call the ticket office at 410-261-RAVE or vist our Wait List section.
The Ravens Ticket Office does not exchange tickets.
To charge tickets by phone, call Ticketmaster phone charge:
Toll Free 800-551-SEAT(7328)
Baltimore 410-547-SEAT(7328)
Washington,D.C. 202-397-SEAT(7328)
Northern Virginia 703-573-SEAT(7328)
To find the closest outlet or to purchase tickets online, visit www.ticketmaster.com.
Between January 1 and May 15 or September 1 and October 15 of each year, PSL transfers are permitted by completing a PSL Transfer Form. Forms can be obtained by contacting the Ravens ticket office via mail or phone, or by downloading a Permanent Seat License Transfer Form. Transfer forms must be notarized and original signatures are required (no copies). All transfers must be approved by the Ravens and there is a $50 per seat transfer fee. Parking passes are not transferable. Transfers completed via The Ravens PSL Marketplace are not subject to the per seat transfer fee.
Umbrellas are not permitted in the stadium for the safety and sightlines of other fans. Rain gear of choice is a poncho. For more information on prohibited/Permitted items see our list above.
Will Call windows are located on the West side of the stadium, near Russell Street, between Gates A and D. During the football season, Will Call is open from 9 a.m. to 5 p.m. Monday - Friday, and Saturday 9 a.m. to 5 p.m., the week of a home game only. On game day, the window is open 2 1/2 hours prior to kickoff. Photo identification is required for all pickups.
The Baltimore Ravens Customer Service line (410-261-RAVE) is available Monday through Friday from 9 a.m. to 5 p.m. or fill out our convenient online form.
Poll Presented by:
